Sharjah Social Services Department scoffed; All its professional and service capabilities and in order to provide home care to its beneficiaries through its specialized team in the health, social, rehabilitation, psychological and physiotherapy fields, in order to enable the elderly, the bed-ridden and the disabled, integrate them socially and upgrade their health capabilities or install them by providing them with the necessary care and continuous monitoring of their condition, to Besides providing support and support to those caring for them by qualifying them in ways of dealing and proper care according to the professional mechanism that is in line with this category. In furtherance of national efforts to combat the Corona virus, The Department has been able to provide home care services through its system of work remotely, including all of its services except those that are provided for critical and necessary situations in their homes, in accordance with its prominent role in preventing cases from risks with proactive steps, in accordance with the department’s policy to implement a business continuity system in crises based on Adopting the approach of developing, changing and responding to changes in different circumstances. 7310 home visits for 1690 cases as of the beginning of May. In her intervention, Khulood Al Ali, Director of Home Care Department, said that the department seeks to provide services that meet the needs of the elderly, the bed-ridden and the disabled, in accordance with the best international practices in the field of social care, through a series of services provided to this category in the Emirate of Sharjah without On the other hand, about 7310 home visits were carried out for 1690 cases of elderly and bed-ridden parents, psychiatric patients, and the handicapped, as of May this year. A package of remote services .. Kholoud Al Ali added; With the beginning of the month of March, in which the health warnings of the "Corona" crisis were launched; The Home Care Department was keen to convert most of its services to the remote work system. To meet the needs of the beneficiaries; Which includes a package of home care services by coordinating with elderly sitters and directing them on how to measure blood pressure or sugar, and providing the dose of medication according to the recommended mechanism, in addition to providing daily instructions and consultations via phone call, in addition to that; Telemedicine services, drug delivery to affiliates, home nursing, in addition to reporting violence and abuse. While physiotherapy sessions are limited to those whose necessary needs require continuity of treatment sessions by one session per week for each affiliate, to ensure that physical therapy services are not interrupted for the elderly and bed-ridden according to their critical health condition and recommended by the specialist doctor and the health and precautionary measures followed. Telehealth services .. She emphasized that the "telehealth services" that were launched exclusively for home care employees by calling the toll-free number with the doctor to book appointments for treatment sessions or consultations, as the elderly, bedridden, people with disabilities, and those suffering from chronic diseases benefit from this service. And those who need to renew a prescription, and prefer not to visit health centers during this period, along with individuals who are in home quarantine, which contributes to this service in reducing the review of hospitals and health facilities in order to preserve the health of the community and encourage them to sit at home. She drew the director of the Home Care Department; That in the event that there are cases that need urgent intervention, immediate intervention is taken by the home care team to provide the necessary treatment or transfer the case to the hospital if necessary, taking into account the non-transfer except for cases that require admission to the hospital. Delivery of medicines .. As part of efforts to deliver medicines and medical supplies to the homes of the elderly and the disabled Kholoud explained; Medicines were delivered to approximately 1072 cases for periods from March to May this year. While a continuous plan has been put in place to deliver medicines to the owners ’homes during the coming months in accordance with the standards for preservation of medicines, in order to protect them and their families from visiting hospitals or health facilities, pointing out that the work team consisting of pharmacists informs the beneficiaries of how to use the drugs, the dosages and the specified times, and the methods of keeping them And appropriate temperatures, in addition to providing protective advice and advice. The department also undertook to deliver medicines to the homes of beneficiaries of health services provided by the Sharjah Medical Zone, in order to enhance integration and institutional cooperation in order to preserve the health of customers with health centers and hospitals. Supportive service for the elderly and the handicapped, and added Kholoud Al Ali; With regard to support services for the elderly and people with disabilities, it is represented by "Rahma" services for home nursing, as the committee charged with deciding on home nursing applications received about 76 requests, and 70 of these cases were approved; Intensive nursing services for 57 cases, pointing out that the importance of "mercy" for home nursing comes to enhance the health status of bedridden elderly and handicapped patients who are difficult to visit hospitals to maintain the stability of the health status of those included, through a team specialized in providing medical and nursing services - may reach 8 hours a day or 12 hours a day and may reach 24 hours according to the recommendations of the doctor in charge of the case. Receiving 141 communications. Maha signaled to the director of the government communication department that the call center dealt with many reports of violence and abuse for this group or the need for consultations that serve the elderly and the handicapped, calls and communications are received by calling the toll-free number 8007080 or communicating through the department's website, as part of the efforts Continuous provision of services that take into account the circumstances and needs of beneficiaries of different age groups. 779 calls were received, with 5 reports of abuse against an elderly person and people with disabilities, 93 calls were received to request registration in home care services, and 53 requests to register an elderly person for the “Rahma” home nursing service, while the number of consultations reached about 7 consultations. Al Ali confirmed; In the event of a communication being received, the specialist will respond and study the case of the notification immediately or direct intervention through the field visit; Or, the problem can be dealt with either with guidance or guidance, and sometimes serious communications are dealt with with urgent intervention and transferred to the relevant competent authorities. Communicating "remotely" for Al-Asala clubs. For her part, Sumaya Al Shamsi said: Head of the Al-Asala Clubs Department; The nine Al-Asala clubs offer their services at the level of the Emirate of Sharjah with the aim of improving the quality of a decent life for the elderly by creating an effective communication environment, away from the isolation that some people face in homes. In light of the current health crisis, which imposes social distancing and sitting at home on everyone. The Al-Asala clubs implement all their programs remotely, through daily communication to implement religious programs and memorize the Holy Quran, cultural, heritage and community programs, and sports activities, including physiotherapy guidelines, as this is done through electronic platforms for remote communication, 40 elderly people communicate via the platform "Zoom" while 75 cases are interacting via the WhatsApp group. She drew the head of the Originality Clubs section; Until the mothers who have difficulty finding themselves on the smart platforms, they are contacted over the phone by 170 cases, adding that the work team is working to attract more mothers through these platforms, in order to alleviate them during this critical period.
