The Sharjah Social Services Department reviewed; During its participation in the Sharjah Innovation Week, which started its activities from Saturday 08 to February 14, 2019 AD, at the Sharjah Book Authority building, the “WhatsApp” project, which technically works with the (Chat Bot) system. The Social Services Department is; The first party to turn its call center into a contact center that works with the feature of "WhatsApp", which was automatically linked to the Customer Relationship Management System (CRM). Watch through the number 17, so that community members can easily access social services at any time and anywhere. Kholoud Al-Nuaimi, Executive Director of Community Service Affairs, confirmed; The department is keen to participate in the innovation week on an annual basis, because this event represents the importance of promoting innovation and creativity among various institutions and achieving competitiveness in developing government services provided to members of society and mechanisms to protect the vulnerable, including children, women and the elderly, in accordance with the department's strategic objectives of care Social high-end in accordance with the best international practices in achieving the well-being of the community of the Emirate of Sharjah.