Alia Al Zaabi, Director of the Social Aid Department, explained that the department has made a number of developments in its services, as services and transactions have been converted to become “virtual” according to “remote” work mechanisms and the service is delivered to the beneficiary wherever he is, through: Exempting customers from personal attendance at headquarters The department, technically receiving applications through smart entry, or WhatsApp service via the number 065015555 to obtain social security services, obtain an acknowledgment of receipt of social assistance, or inquire about the status of submitted applications and others. We have also updated the beneficiaries' data: without the need to communicate with the beneficiary, as the update is relied upon through electronic linkage with the concerned government agencies. She said that the needs of 311 families were secured, and a total of 586 services included emergency aid, whether before or after the health crisis. Emergency social assistance is delivered to the homes of families who need urgent intervention and provide adequate support for their basic needs within less than 24 hours, in line with health standards that ensure the safety of families and the field team.