The Department of Social Services in Sharjah has launched the first technical communication center using the “Chat Bot” system through the “WhatsApp” platform that allows customers to communicate with the department directly and immediately around the clock via the number 0097165015995, which enables all the department's customers to submit reports instantly around the clock. The first party to link WhatsApp with the CRM system and in its authorization; His Excellency Ahmed Al-Mail, Director of the Social Services Department, said: The department is keen to achieve excellence and leadership in developing its services provided to community members and mechanisms to protect the vulnerable, to keep pace with the government's vision in digital transformation, and to provide community services that achieve social well-being, leading to the protection of vulnerable groups in society, including children, women and the elderly, which contributes to reaching the highest The rates of customer satisfaction and happiness through an integrated and advanced system that keeps pace with the vision of the United Arab Emirates 2021. He pointed out that the department seeks through this means to empower community members by submitting reports that automatically turn into response without going through the contact employee to preserve the privacy of individuals and the confidentiality of information, indicating that the department is the first party to transfer its call center into a contact center with WhatsApp. It is linked to the Customer Relationship Management System (CRM), as this connection contributes to automating tasks and improving direct communication with the community, thus achieving the department's strategic goals of promoting the department's projects in artificial intelligence techniques in the social field. In order to access the services of the department .. and from his side; Engineer Hatem Al-Sayed, Acting Director of Information Technology Department, explained; The communication system via WhatsApp, which is linked to the call center, is a smart assistant named "Salem" as it responds to the situation in an automated manner, which includes receiving notifications related to the child’s rescue, the protection of women and the elderly, in addition to the feature of obtaining the sites of departments, homes and branches of the department, pointing to Work is underway to add other periods of service packages. Hatem noted; That the launch of this service comes within the department’s plan to enhance its free lines of communication and communication with the department’s customers from various members of society, especially the vulnerable groups, through a series of channels represented by the department’s call center, the department’s website and the department’s accounts on social networks. The call center ... Knowing that the department's call center is one of the most important communication channels to obtain information related to the department and its services, in addition to recording notes, complaints and suggestions, as customers can communicate via the main number 065015555 or through the specialized free lines, where the child helpline is 800700 or protection Women 800800700 or Home Care 8007080 or Social Welfare 8008007 along with the email sssd@sssd.shj.ae