The Sharjah Social Services Department is involved. In the activities of the 39th session of "GITEX Technology 2019", which is being held at the Dubai World Trade Center, from 6 to 10 October 2019, by displaying a set of the latest technologies and applications aimed at various social groups. The Social Services Department, through its pavilion located within the Sharjah government platform at the exhibition, reviews 3 smart technologies to serve customers, employees and various members of society, within its project of digital transformation, and the efforts made by the department in order to facilitate the procedures that will help the customer to obtain his desired goals without coming. To the headquarters of the department. The Department of Social Services is the first entity in the region to implement the technology of the Robotic Process Automation Project (RPA). Establishing the technical direction of the department. Regarding the department’s participation in GITEX, Ahmed Al-Miel, the executive director of support services, confirmed that the department’s participation in this global event contributes to the consolidation of the department’s leadership position in the field of various social services, especially as these technical programs keep pace with the policy of the Sharjah government aimed at transferring service procedures Into smart actions. Pointing out that the exhibition is an ideal platform to learn about the latest technologies and smart applications, explaining that the department will take this opportunity to benefit from the expertise of others in the technical field. And that the department is keeping pace with those technological developments and smart applications that have become an indispensable necessity, indicating that the department has an integrated plan for smart and electronic transformation and transforming its services into smart services in a large way, in line with the approach and directions of the Sharjah government. 3 technical programs for customer service. And in turn; Hatem Al-Sayed confirmed; Deputy Director of Information Technology Department; Through its platform at the exhibition, it displays 3 smart technologies, including the "Smart Assistant" program that allows customers and beneficiaries to follow up their transactions and requests through a feature in the "WhatsApp" application designated by the department to facilitate and improve procedures, in addition to easy access to the department's services and inquire about the petition request. As well as issuing a statement to other parties. The second program that was shown is; In the "Robotic Process Automation" project, which is based on the use of specialized software robots known as (RPA), which carries out a variety of specialized human actions by automating processes and procedures that require human intervention with the computer, continuously and with a stable, fast, accurate and human error-free character. Raise the quality of the tool, thus providing a smart professional environment characterized by achievement and optimization of time in line with the approach of care and sustainable development. Hatem El-Sayed added that among the electronic programs that was displayed is the open data and analysis platform, which is the data and basic information that is provided as a source of the various accurate and reliable information that the department provides to the public or anyone who wishes to obtain information for scientific or research purposes.