The call center of the Sharjah Social Services Department revealed that it had received about 9 thousand and 132 calls during the year 2018, which were divided between calls received to the child helpline; And the line to protect women, and another to the line of needy families. And detailed; The Child Helpline (800700) received about 7 thousand and 425 inquiries and consultations, while the number of reports received on the line reached 779 reports, where the most prominent reports were classified (abuse, violence, physical abuse and neglect, school problems and other related matters. Of children), and the department was keen to deal with these reports seriously to secure and guarantee children's rights and support them to overcome crises. The Women's Protection Line, via the toll-free number (800800700), received about 218 calls; As the line is devoted to providing social, psychological and legal counseling, and finding solutions to family problems related to women at the hands of legal, social and psychological specialists to guarantee and preserve the rights of women. As for the free line (8008007) to support needy families, it received 710 calls; Including calls to apply for assistance, or calls from informants about needy families, as incoming calls are diverted to the aid department to do what is necessary according to the terms and conditions. Developing the call center ... with a modern vision and in its authorization; Ahmed El-Mail, Director of the Government Communication Department, confirmed; The call center, which was launched by the department at the beginning of 2018, comes as an important step in keeping pace with the vision of the Emirate of Sharjah and its approach aimed at providing a life based on decent living and the department’s keenness to achieve the satisfaction of various segments of society. And that the department always seeks to provide full support and care to the various groups of society, and in translation of this endeavor, the call center of the Department of Social Services has been developed by providing the latest devices and advanced communication techniques in receiving calls and reports, receiving complaints, suggestions and consultations, and submitting periodic reports to the concerned, analyzing and studying them. , Thus achieving the best results in implementing the department's vision for communication and communication, in addition to keeping pace with the requirements of modern development projects that the department is carrying out according to the strategic plan for the years 2019-2021. The Director of the Government Communication Department stated; The call center continues to receive complaints 24 hours a day from all parts of the United Arab Emirates; In addition to responding to parents' inquiries and providing psychological, social, legal and health counseling by qualified specialists in the various fields entrusted to the center, explaining that the call center is keen to instill hope and stability in many cases that have submitted reports or calls.